90 Days Money Back Guarantee Policy – myHeaEyes
  • NEW: YOU CAN BUY NOW AND PAY LATER WITH KLARNA
  • NEW: YOU CAN BUY NOW AND PAY LATER WITH KLARNA

90 Days Money Back Guarantee Policy

Do you accept returns in 90 days?

We have absolute confidence in providing you with the best Eyes massager Device in the world. That’s why we’re proud to offer our  90-day 100% Money-Back Guarantee.

we offer a 90-day return policy. You will receive a refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). You must send a video first to check if the product is clean and in working condition. For more return instructions, please contact our Customer Service at hello@heayes.com.

A no return policy is applied for the following reasons:

  • The motor is making noise: In order for the product to work, it must make noises.
  • If the boxes or products are defected.

A rate of 5% will be deducted from your refund to cover the costs of handling and restocking. Shipping costs incurred during the delivery of your parcel will not be included in your refund.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Shipping fees will be refunded only on the first 14 days!

Do you offer exchanges?

Yes, within 90 days of receiving your order.  As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.

Please note shipping fees will be applied to the exchange, according to the destination.

 

I received the wrong product. What do I do?

We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 7 days so we can work with you to correct the issue.

Please read and understand our terms and conditions below.

To claim our Money-Back Guarantee:

  1. The Money-Back Guarantee is only valid on the HeaEyes Eye massager and full body massager.
  2. Trial our device for at least 60 days from the date of delivery, but for no more than 90 days.
  3. All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your Massager.
  4. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  5. If approved, we will refund you the Massager Kit purchase price (at the time of order)

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.