Shipping policy – myHeaEyes

Shipping policy


The delivery costs related to his order are indicated to the Customer before any payment of his order and only concerns deliveries made in Europe. For any other place of delivery, it will be up to the Customer to contact customer service.

Unless otherwise indicated on the Site during the ordering process or in the description of the Products ordered, HeaEyes™ undertakes in all cases to Delivery is between 6-10 days

And within a maximum period of fifteen  (15) days after the conclusion of the contract.

The Customer can refuse a package at the time of delivery if he finds an anomaly concerning the delivery (damage, missing Product compared to the delivery slip, damaged package, broken or damaged Products, etc.).

If the Customer's package is returned by post or by other postal service providers, HeaEyes™ will contact the Customer upon receipt of the returned package to ask them to follow up on their order. If the Customer has mistakenly refused the package, he may request its return by paying in advance the shipping costs for the new shipment. Shipping costs must be paid even for orders whose shipping costs were offered when ordering.

Any delay in delivery compared to the date or time indicated to the consumer Client when ordering or, if no date or time is specified when ordering, greater than fifteen (15days )from the Conclusion of contract may result in the termination of the sale on the initiative of the Customer, upon written request from him by registered letter with acknowledgment of receipt, if after having instructed HeaEyes™  to make the delivery, it has not been executed. The Client will then be refunded, at the latest within seven (7) days following the date of termination of the contract, of the total amount paid. This clause is not intended to apply if the delay in delivery is due to force majeure.


Our warehouse is still operational, and every precaution is being taken to ensure the health of our employees. We are still fulfilling orders on a daily basis but things are moving slower than they would be in normal circumstances. Our standard monthly fulfillment timelines have been delayed by up to 10 business days. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. 

Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.